Hello and welcome! I'm Jacqueline Sullivan, and I am delighted to have you as a valued supporter of my work. Before you make a purchase, I wanted to share some information about my shipping and refund policies:

 

Shipping Policy

 

1. Processing Time: I typically process all orders within 3-5 business days. Please be aware that orders aren't shipped or delivered on weekends or holidays. During high-demand periods, the shipment might be delayed by a few days, but I promise your artwork is worth the wait!

2. Shipping Rates & Delivery Estimates: The shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary depending on your location and the shipping method you select.

3. Shipment Confirmation & Order Tracking: After your order is shipped, I'll send you a Shipment Confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes: Please note that I'm not responsible for any customs and taxes applied to your order. These fees, which are imposed during or after shipping, are the responsibility of the customer.

5. Damages: If your artwork is damaged during shipping, I'm here to help. Please contact me within 7 days of receiving your package, and include a photo of the damage as it arrived in the box.

 

For purchases of original artwork, please be aware that all sales are final. I urge you to make your purchases with certainty. However, if your artwork is damaged during shipping, I will provide a refund if you send a photo of the damage in the box within 7 days of receiving it.

 

In-Person Class Refund Policy

 

1. Refunds: I generally do not offer refunds for classes unless your spot can be filled from a waiting list. If your spot is filled, you will receive a refund, minus any administrative fees.

2. Credits: In the rare event of a personal or family emergency, I am happy to provide a credit towards a future class. This credit, valid for one year from the date of the original class, is my way of ensuring you don't miss out due to unforeseen circumstances.

3. Cancellation: If you need to cancel, please inform me at least 48 hours before the class. Whether or not you can receive a refund depends on whether your spot can be filled from the waiting list.

4. No Shows: If you do not show up for a class and don't inform me in advance, I cannot provide a refund or credit.

 

Fine Art America Purchases

 

For any artwork orders made through Fine Art America, please be aware that your order is subject to their shipping and refund policies. I recommend familiarizing yourself with these policies before making a purchase.

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Thank you for your understanding, and for your support of my work. If you have any questions, please don't hesitate to reach out!